Executive Clarity · SAP Contract Terms

Advanced Secure Support

HardMoves rarely and usually only at large deal size or board level. Trade for it, do not expect it free.

What it governs

A support portfolio for customers under strict security or data-privacy regulation: support delivered under additional controls on who may access the systems and from where.

Why SAP moves on it — or doesn't

It exists because regulators require it; the controls are the product, and SAP does not loosen them per customer.

The lever

If you are regulated, ask early — it affects which support engineers may see your data and therefore how fast cases can move. Argue from the regulation, not from preference.

In SAP's published documents

SAP's description: a support portfolio designed for customers who must comply with strict security regulations and specific data-privacy requirements.

Source: support.sap.com — More Offerings — read 17 Sep 2026. Checked 2026-09-17 against the SAP Trust Center; editions change — re-verify before relying on it.

Before you rely on this. A judgement, not legal advice. SAP's standard terms change — verify the current wording of this term in the standard documents published at the SAP Trust Center before using it in a live negotiation.
Also rated hard
  • Affiliate Use — Whether group companies may use the licensed software, and on what basis.
  • Assignment — Whether the agreement can be transferred, typically on a merger, acquisition or divestment.
  • Indirect Use — Access to SAP data or functions by people or systems that never log into SAP directly - through a portal, a middleware layer, a bot or a third-party application.
  • Limitation of Liability — The cap on each party's damages and the categories excluded.

This entry was generated with AI assistance from SAP contract vocabulary that is publicly available through search, and reviewed for plausibility, not completeness. General guidance only — verify the current wording and your own position before relying on it.