Executive Clarity · SAP Contract Terms

SAP Product Support for Large Enterprises

HardMoves rarely and usually only at large deal size or board level. Trade for it, do not expect it free.

What it governs

PSLE: the support offering for large customers who run their own support organisation — the fundamental support services, tools and methods without the engagement layer of Enterprise Support, priced separately.

Why SAP moves on it — or doesn't

Eligibility is SAP's to grant and depends on the customer's scale and support maturity. Where it applies, it changes the support percentage itself, which is why it is worth asking about at all.

The lever

If you already operate a certified Customer Center of Expertise and a mature support organisation, ask for PSLE explicitly and price it against Enterprise Support on your actual usage of the engagement services.

In SAP's published documents

SAP's own description: the fundamental support services, tools and methodologies for customers who take charge of their day-to-day support and manage the landscape holistically over the application lifecycle.

Source: support.sap.com — More Offerings — read 17 Sep 2026. Checked 2026-09-17 against the SAP Trust Center; editions change — re-verify before relying on it.

Before you rely on this. A judgement, not legal advice. SAP's standard terms change — verify the current wording of this term in the standard documents published at the SAP Trust Center before using it in a live negotiation.
Also rated hard
  • Advanced Secure Support — A support portfolio for customers under strict security or data-privacy regulation: support delivered under additional controls on who may access the systems and from where.
  • Affiliate Use — Whether group companies may use the licensed software, and on what basis.
  • Assignment — Whether the agreement can be transferred, typically on a merger, acquisition or divestment.
  • Indirect Use — Access to SAP data or functions by people or systems that never log into SAP directly - through a portal, a middleware layer, a bot or a third-party application.

This entry was generated with AI assistance from SAP contract vocabulary that is publicly available through search, and reviewed for plausibility, not completeness. General guidance only — verify the current wording and your own position before relying on it.