Executive Clarity · SAP Contract Terms

Support Percentage

HardMoves rarely and usually only at large deal size or board level. Trade for it, do not expect it free.

What it governs

The multiplier applied to the Maintenance Base to produce the annual support fee. Standard enterprise support sits at 22%; SAP Product Support for Large Enterprises (PSLE) is priced separately.

Why SAP moves on it — or doesn't

SAP protects the support percentage far more fiercely than licence discount, because it is recurring, high-margin and sets a precedent across the install base. Where a pricing schedule labels the rate an initial one, the percentage that applies later is not necessarily the percentage signed.

The lever

Multi-year support commitments, or trading licence discount down in exchange for a lower support percentage - the swap is usually worth it because support compounds.

Before you rely on this. A judgement, not legal advice. SAP's standard terms change — verify the current wording of this term in the standard documents published at the SAP Trust Center before using it in a live negotiation.
Also rated hard
  • Advanced Secure Support — A support portfolio for customers under strict security or data-privacy regulation: support delivered under additional controls on who may access the systems and from where.
  • Affiliate Use — Whether group companies may use the licensed software, and on what basis.
  • Assignment — Whether the agreement can be transferred, typically on a merger, acquisition or divestment.
  • Indirect Use — Access to SAP data or functions by people or systems that never log into SAP directly - through a portal, a middleware layer, a bot or a third-party application.

This entry was generated with AI assistance from SAP contract vocabulary that is publicly available through search, and reviewed for plausibility, not completeness. General guidance only — verify the current wording and your own position before relying on it.